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Creative-image technologies offers a Support Desk for level 1 phone support for SMART Products and software. Instead of spending valuable time on the phone attempting to troubleshoot issues, contact the C-it Support Desk an allow us to manage the service process on your behalf. The Support Desk ensures that your staff can focus time and effort on higher priorities such as delivering outstanding instruction and priceless education for students.
C-it Support Desk Highlights:
Priority Phone Support: C-it offers consistent support coverage that ensures little to no hold times. In addition, C-it Support Desk has a near 90% first call resolution.
Simplified Trouble Shooting Process: C-it has simplified the service event qualifying and troubleshooting process by utilizing an extensive Knowledge Base and experienced technical personnel.
Remote Desktop Control: C-it takes advantage of various remote control software applications that allow our technical experts to remotely take over control of an end-user’s computer. By having the ability to physically see the end-user’s PC and configuration, repairs can be made instantly, decreasing productivity loss and service labor expense.
SMART Board Warranty Registration: SMART Boards come standard with a 2 Year Warranty and must be properly registered through SMART to receive the 5 Year Warranty upgrade. C-it will register SMART Boards on the customer’s behalf, when purchased from C-it.
SMART Incident Management (Administration and Technical Trouble Shooting): In the event service calls require escalation to SMART Technologies, C-it will contact SMART directly and manage the incident process.
Expedited Service Levels: C-it is a SMART Authorized Service/Installation Partner which ensures expedited service and support direct from SMART Technologies. Expedited SMART support translates into quicker resolution. C-it is the largest SMART Technologies Partner in the region and employees multiple SMART Master Certified Trainers, including SMART Response and SMART Classroom Suite.
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